When and where is the event?

Dates and event times can be found after selecting your city from our locations page.

How much does it cost?

Ticket prices can be found after selecting your city from our locations page.

What is your refund policy?

You must review your ticket selection before you submit and confirm your order. There are no exchanges or refunds once a ticket has been purchased. Notwithstanding the foregoing, a refund or exchange may be possible upon immediate notification to us of any mistake caused by the system during the tickets purchase process.

I tried to purchase tickets online and my credit card was declined due to a mismatched address?

Please make sure your billing address and zip code were both entered exactly as shown on the billing statement from your bank. If the problem persists, please try another credit or debit card or purchase your tickets onsite.

Can I purchase tickets onsite?

Yes, we have a box office at the event where you can purchase tickets with cash or credit card. However, due to capacity restrictions, tickets may not always be available at the box office.

What should I do if I can't print my ticket and I don't receive an email confirmation?

Please reach out to our customer service team at info@thirteenthfloor.com or start a web chat at the bottom your the location page so that we can guarantee your ticket arrives before the event. You will not be allowed admission to the haunted house without the QR code on your ticket.

What does it mean that the time slot I would like to purchase is crossed out or there are not enough tickets in the drop down quantity menu at my selected time?

If you need to change your ticket, please email info@thirteenthfloor.com at least 48 hours prior to your purchased time slot and we will try to accommodate your request based on event availability.

f the time slot is crossed out online, then those tickets have sold out. Please select a new time slot with available tickets. Time slot changes requested on-site may not be accommodated.

How do I print off my tickets? Do I need to print off my tickets?

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

What is the difference between all of the ticket packages?

Information, on what ticket packages are being offered, can be found after selecting your city from our locations page.

Can I switch the time/date of my ticket? I can’t make it to my reservation.

Cancellations and rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

Are there discounts for children?

No. All tickets are the same price.

Are group discounts available?

Yes, we do offer group discounts. Please reach out to our customer service team at info@thirteenthfloor.com for more information and pricing.

Do you accept credit cards?

Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office

How long is the wait in line?

The wait can be long. The closer you come to our opening time, the shorter the wait! We do offer Fast Pass tickets with 1/3 the wait of our General Admission tickets, we also offer our Skip the Line pass, which offers no wait time at all!

Is the waiting area inside?

Please visit the official haunt website for your chosen location, information about  lines can be found there.

Do you charge for parking?

Please visit the official haunt website for your chosen location, information about parking can be found there.

Once we've paid for admission are we able to go through again?

No, our tickets are a one time entry to each attraction. However, if you wish to go through the haunt again you can purchase another ticket for that evening online or at our box office.

Do I get my money back if I make it through the haunted house?

Like sporting events and large attractions, we do not give refunds under any circumstances.

How long will the experience last?

This question depends on which package you purchase and how fast you walk through the haunted house. Some groups run right through, while others take their time. It really depends on how well you can handle the fear!

Is it the same this year?

No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.

Is it really scary?

Yes. It is really scary!

Is there security?

Yes, to protect our guests and employees we require each person who visits our haunted house to pass our security check point. We recommend arriving early to allow time for the security screening.

Can we take photos and/or videos inside the haunted house?

No. Photography and video recording (including GoPros) are not permitted.

Is there an age limit?

We do not have an age minimum to attend our haunted house. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! So, we recommend that anyone attending is over the age of 12.

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and find tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.

I want to be a an actor or makeup artist! How do I apply?

Please contact the haunted house that we are holding the event at nearest you.

Can pregnant women take part in the Love Bites event?

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

Do you have a lot of strobe lights in the haunted house?

Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don’t recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don’t want you to get hurt.

Can I bring my purse and/or bag into the haunted house?

We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

Are there live animals, reptiles, or insects inside?

As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

If I have asthma, can I go inside of the haunted house?

We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them as we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don’t recommend people with epilepsy, heart issues and pregnant women go through the haunted house. We just want everyone to have a safe time.

Can I bring my dog?

Sorry, we know dogs are welcome in many places, however, it’s just too darn scary for our furry friends at Love Bites. They would probably be more comfortable at home with the other scaredy cats…err humans.

Can I wear a costume or paint my face?

Yes, you can wear costumes to the haunted house! However, we ask that you not wear a mask or carry a prop! Painted faces will need to be recognizable by photo ID. If our security team is unable to recognize you, they may ask you to remove your makeup before entering the event.

Can we be denied access?

Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc… We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!

I want to do a story on your haunted house, who should I contact?

You may email us at media@thirteenthfloor.com. Please include your full name, the city you are reaching our from, and any additional information you have. Thank you!

Are you open if it’s raining?

Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.

In the event of extreme weather, you will be contacted via email on the status of your tickets as your safety is our priority. However, if you don’t receive a weather update the day of your event, that means our haunted house is still open!

What should I wear to the haunted house?

Please pay attention to your local weather and dress accordingly. The first part of the wait is outdoors, but the haunted house is located inside. It is also recommended to wear closed-toe shoes.

I have a question that wasn’t answered here, what do I do?

Please find the contact info at the bottom of the page for the location you would like to attend. Our Customer Service team will be able to answer any additional questions you may have. Thank you!

WHAT IS LOVE BITES?

Vampires are on the verge of starvation and decide to take matters into their own hands ... by throwing a massive Valentines Day Party for humans. Their goal is to have a feast prepared when the elders wake at the turn of the new decade.

You will be sent into a vampire’s lair for the party. While inside the Vampire’s den an unsuspecting hero emerges when the vampire’s “familiars” help you escape the bloodthirsty vampires and stop the awakening of the elders. You will have to follow directions, work together and complete tasks in order to escape and prevent the awakening of the Overlords.

WHAT IS LOVE BITES?

Vampires are on the verge of starvation and decide to take matters into their own hands by throwing a massive Valentines Day Party for humans. Their goal is to have a feast prepared when the elders wake at the turn of the new decade.

You will be sent into a vampire’s lair for the party. While inside the Vampire’s den an unsuspecting hero emerges when the vampire’s “familiars” help you escape the bloodthirsty vampires and stop the awakening of the elders. You will have to follow directions, work together and complete tasks in order to escape and prevent the awakening of the Overlords.

LOCATIONS

New Orleans, LA
February 7 &8
New Orleans Nightmare
Denver, CO
February 14 & 15
13th Floor Haunted House
Jacksonville, FL
February 14 & 15
13th Floor Haunted House
Columbus, OH
February 14 & 15
13th Floor Haunted House
Portland, OR
February 14 & 15
Fear PDX
Austin, TX
February 14 & 15
House Of Torment
Houston, TX
February 14 & 15
13th Floor Haunted House
Chicago, IL
February 15th
13th Floor Haunted House